briraelle

DELIVERY GUIDE

SHIPPING POLICY

STEP 01

Order Processing

Once your order has been successfully placed, our fulfillment team begins preparing your items. Every product is carefully inspected before shipment to ensure it meets our quality standards.

Most orders are processed within 24 business hours. During holidays, promotional events or periods of high demand, processing may require an additional 1–3 business days.

STEP 02

Shipping Time

Standard shipping generally requires 7–20 business days after your parcel leaves our warehouse.

Delivery estimates begin from the shipping date rather than the order date. Transit times may vary depending on destination, customs clearance, weather conditions, and local courier operations.

Before Your Package Arrives

Estimated delivery times may vary depending on package weight, shipping destination, customs clearance procedures and seasonal logistics demand. While we always work to dispatch orders promptly, occasional delays outside our control may occur.

To help ensure smooth delivery, please verify your shipping address carefully before completing your purchase.

STEP 03

Tracking Your Order

As soon as your order leaves our warehouse, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout.

You can use this tracking number on the carrier's official tracking page to follow your shipment throughout its journey.

If your tracking information appears inactive or you have concerns regarding your shipment, please contact our Customer Care team and we'll gladly assist you.

IMPORTANT

Shipping Address

If a parcel is returned because of an incorrect, incomplete or undeliverable shipping address, we'll notify you as soon as it arrives back at our warehouse.

Customers may choose either to arrange reshipment with the applicable shipping charges or request a refund after any return shipping fees have been deducted.

Please double-check all shipping information before placing your order to help prevent unnecessary delays.

SHIPPING COSTS

Calculated At Checkout

Shipping charges are automatically calculated during checkout based on your delivery destination, package dimensions and total order weight. The final shipping fee will always be displayed before payment is completed.

CUSTOMS & IMPORT

International Orders

International shipments may be subject to customs inspections, import duties, taxes or additional handling fees determined by local authorities. These charges, when applicable, are the responsibility of the recipient.

Customs processing times vary by country and may occasionally extend the estimated delivery schedule.

DELIVERY SUPPORT

If Something Goes Wrong

Lost Packages

If tracking shows no movement for an extended period or your shipment appears lost, please contact us as soon as possible. You must reach out to us within 24 hours after the package is marked as delivered. If you provide proof of non-delivery and it is verified, we will arrange a reshipment or refund. We'll work directly with the shipping carrier to investigate.

Damaged Deliveries

Should your parcel arrive damaged, please take clear photographs of both the packaging and the affected items, then contact us within seven days of delivery so we can review your request promptly.

Missing Items

If any item is missing from your order, please notify our Customer Care team within seven days of receiving your parcel. We'll investigate the matter and provide an appropriate solution.

DELIVERED WITH CARE

FROM OUR WAREHOUSE TO YOUR WARDROBE

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